[rt-users] see others tickets

[Richard Pijnenburg]

I will give it a shot and let you know :-)

Met vriendelijke groet / With kind regards,

Richard Pijnenburg 
Change and Incident Coordinator

WideXS                                  http://www.widexs.nl
Tel +31 (0)20 7570780              Fax +31 (0)20 6116302
Zekeringstraat 43,                    1014 BV Amsterdam, NL


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Václav Ovsík
Sent: Thursday, November 04, 2010 10:14 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] see others tickets

On Thu, Nov 04, 2010 at 09:37:42AM +0100, Richard Pijnenburg wrote:
> Wouldn't it be easier if you could create a group per customer and let
> all the users in that group see the tickets from each other?
> Of course there are different approaches possible to the same issue :-)

I hope, that it is exactly what I did. :)
Users from the same customer group can view each others tickets.
The SelfService with this modification can be used for it, no need for
full UI. Users can be unprivileged, no need to cope the more complex UI
for end users.

-- 
Zito