[rt-users] How to automatically route tickets to queues based on sender email address

[Josh Narins]

 I'm just another rt-user, but I'm thinking that your customers might even like it if you told them they were getting a dedicated email support channel... changing one client from support at wherever.com to megasupport at wherever.com, another one gets totalsupport at wherever.com, a third could get ultrasupport at wherever.com, and your best customer could get totalmegaultrasupport at wherever.com.

Just a thought.



Sent from SeniorBridge BlackBerry

From: Kevin [mailto:herve.lou at gmail.com]
Sent: Friday, November 05, 2010 10:19 PM
To: rt-users at lists.bestpractical.com <rt-users at lists.bestpractical.com>
Subject: [rt-users] How to automatically route tickets to queues based on sender email address

Hi All,

I am running the latest version of RT and I have several queues for my clients. They all use a single email address to submit support requests, but they all go to the Default queue. I  want to route tickets to the appropriate queues upon arrival based on the sender email address. For instance if an email comes from someone at hotmail.com<mailto:someone at hotmail.com>, I want it to go to the Hotmail queue, and if it from someone at gmail.com<mailto:someone at gmail.com>, I'd like to have it go to the gmail queue, and so on.

Thanks


Josh Narins

Director of Application Development
SeniorBridge
845 Third Ave
7th Floor
New York, NY 10022
Tel: (212) 994-6194
Fax: (212) 994-4260
Mobile: (917) 488-6248
jnarins at seniorbridge.com
seniorbridge.com<http://www.seniorbridge.com/>

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