[rt-users] Editing the issue statement

[CLOSE Dave (DAE)]

I asked:

 > I have a few tickets which, when opened, did not properly wrap lines.
 > The entire issue statement is a single line. When the ticket is
 > selected and the issue is displayed, RT only shows me the left-most
 > characters of the statement. Is there a way to edit that statement to
 > insert the needed NL characters? (RT 3.8.7 on Linux)

Kenneth Crocker answered:

 > Set your RT_SiteConfig.pm settings to:
 > *Set($MessageBoxWrap, "HARD");*
 > *Set($MessageBoxRichText, 0);*
 > *Set($PlainTextPre, 1);*
 > *Set($PlainTextMono, 1);*
 > This works for us.

Thanks, but that doesn't fix it here. It might help avoid any future
tickets with the problem but doesn't change the appearance of existing
ones. I'm not referring to attachments (PlainText...).
-- 
Dave Close, Thales Avionics, Irvine California USA