[rt-users] "Create a new ticket" for someone else set as Requestor

[Giuseppe Sollazzo]

Dear Joe,
it is possible - we do something like this and it doesn't need any 
additional software development.

We have used the RTx::EmailCompletion module. It is configured to query 
our LDAP directory on entering 3-4 characters of a name/e-mail address.

Best regards,
Giuseppe

On 16/11/10 11:20, muellejo at aschendorff.de wrote:

> Hello,
>
> I often get called by phone to open a ticket for someone.
> If I click the "Create a new ticket" the "Requestor(s)" is set to my own email address.
>
> But I want to open it for the person on the other line on the phone (who already has got an unprivileged account).
> Is it somehow possible to select/search for unprivileged  user in the "Create a new ticket" dialog ?
> I am thinking of an ajax instant search on all email addresses.
>
> Or instead make a search for the user and then have a "open a ticket for this user with this user set as requestor" ?
>
> Any are there any suggestions how do do this ?
>
> Thanks in advance
> Joe
>    


-- 
____________________________________

Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George's, University Of London
Cranmer Terrace
London SW17 0RE

Email: gsollazz at sgul.ac.uk
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583