[rt-users] Outgoing attachments not sent

[Thomas Sibley]

On 18 Nov 2010 11:38, Mark Goodge wrote:
> Apologies if this is a FAQ, but I've searched the online documentation
> and can't find any reference to it!
> 
> For some reason, we can't seem to send out attachments using our
> installation of RT. Clicking "reply" and then adding an attachment seems
> to work, and the attachment is stored with the ticket after the reply
> has been sent, but the recipient doesn't get it and there's no evidence
> that it has actually been emailed to them.
> 
> Is there some config setting that I need to change in order to enable
> the sending of attachments with outgoing emails?

You need RT-Attach-Message: yes in the headers of your templates.  What
does your correspondence template look like?

Thomas

> Thanks
> 
> mark