[rt-users] Custom Field - Rights

[Ahmed, Mohammed Naweed (LNG-BCT)]

Queue Level rights:

 

AssignCustomFields
CommentOnTicket

CreateTicket

ModifyCustomField

ModifyTicket

OwnTicket

ReplyToTicket

SeeCustomField

SeeQueue

ShowTicket

ShowTicketComments

StealTicket

TakeTicket

 

None at global level

 

Naweed Ahmed

________________________________

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kenneth
Crocker
Sent: Thursday, November 18, 2010 2:12 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Custom Field - Rights

 

Ahmed,

What other rights have you given Privileged users either Globally or in
that Queue?

Kenn
LBNL

On Thu, Nov 18, 2010 at 10:13 AM, Ahmed, Mohammed Naweed (LNG-BCT)
<naweedmohammed.ahmed at lexisnexis.com> wrote:

I have create a queue with some custom fields, all privileged users can
create the ticket in the queue but can not enter values in all the CF's
only a group can modify those CF's.

 

So I did not give the right 'ModifyCustomField' any one but only the
group that can modify the CF. but still those CF's are being displayed
for all users. Am I missing something. How can I prevent users from
updating the selected custom fields?

 

Any help is greatly appreciated.

 

Naweed Ahmed

 

________________________________

The information contained in this e-mail message is intended only for
the personal and confidential use of the recipient(s) named above. This
message may be an attorney-client communication and/or work product and
as such is privileged and confidential. If the reader of this message is
not the intended recipient or an agent responsible for delivering it to
the intended recipient, you are hereby notified that you have received
this document in error and that any review, dissemination, distribution,
or copying of this message is strictly prohibited. If you have received
this communication in error, please notify us immediately by e-mail, and
delete the original message. 

 




-----------------------------------------
The information contained in this e-mail message is intended only
for the personal and confidential use of the recipient(s) named
above. This message may be an attorney-client communication and/or
work product and as such is privileged and confidential. If the
reader of this message is not the intended recipient or an agent
responsible for delivering it to the intended recipient, you are
hereby notified that you have received this document in error and
that any review, dissemination, distribution, or copying of this
message is strictly prohibited. If you have received this
communication in error, please notify us immediately by e-mail, and
delete the original message.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20101118/297baafa/attachment.htm>