[rt-users] Custom Field - Rights

[Kenneth Crocker]

Mohammed,

So you *DID give the right* to See and Modify the Custom Fields for all *
Privileged* at the Queue level. You granted these rights to both all
Privileged users and also to a group. You need to remove those rights from
Privileged for that Queue.

Kenn
LBNL

Kenn
LBNL

On Thu, Nov 18, 2010 at 12:01 PM, Ahmed, Mohammed Naweed (LNG-BCT) <
naweedmohammed.ahmed at lexisnexis.com> wrote:

>  Queue Level rights:
>
>
>
> AssignCustomFields
> CommentOnTicket
>
> CreateTicket
>
> ModifyCustomField
>
> ModifyTicket
>
> OwnTicket
>
> ReplyToTicket
>
> SeeCustomField
>
> SeeQueue
>
> ShowTicket
>
> ShowTicketComments
>
> StealTicket
>
> TakeTicket
>
>
>
> None at global level
>
>
>
> *Naweed Ahmed***
>   ------------------------------
>
> *From:* rt-users-bounces at lists.bestpractical.com [mailto:
> rt-users-bounces at lists.bestpractical.com] *On Behalf Of *Kenneth Crocker
> *Sent:* Thursday, November 18, 2010 2:12 PM
> *To:* rt-users at lists.bestpractical.com
> *Subject:* Re: [rt-users] Custom Field - Rights
>
>
>
> Ahmed,
>
> What other rights have you given Privileged users either Globally or in
> that Queue?
>
> Kenn
> LBNL
>
> On Thu, Nov 18, 2010 at 10:13 AM, Ahmed, Mohammed Naweed (LNG-BCT) <
> naweedmohammed.ahmed at lexisnexis.com> wrote:
>
> I have create a queue with some custom fields, all privileged users can
> create the ticket in the queue but can not enter values in all the CF’s only
> a group can modify those CF’s.
>
>
>
> So I did not give the right ‘ModifyCustomField’ any one but only the group
> that can modify the CF. but still those CF’s are being displayed for all
> users. Am I missing something. How can I prevent users from updating the
> selected custom fields?
>
>
>
> Any help is greatly appreciated.
>
>
>
> *Naweed Ahmed*
>
>
>   ------------------------------
>
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