[rt-users] Child Tickets

[Emmanuel Lacour]

On Mon, Nov 22, 2010 at 08:59:24AM -0800, Kurt Engle wrote:
>    I am looking for the ability to create a ticket in a Q that references a
>    previously created ticket in a different Q. Basically, I want to be able
>    to have a user create a ticket in. say, a Desktop Support Q and have the
>    support tech be able to 'escalate' the ticket to a different Q but have
>    the original ticket left in the Desktop Support Q. I need all
>    correspondence with the enduser to look like it is coming from the
>    original ticket in the Desktop Q.
> 
>    I believe that I am describing a 'child' ticket situation here, right? I
>    can see how to create a child ticket, but I am unable to create this child
>    ticket in a Q that is different from the original ticket's Q. Is this
>    simply a rights issue for me? I have messed with the rights with no
>    success. I am able to completely move the ticket from one Q to another,
>    but the child ticket process is eluding me.
> 

you wan't this extension
http://search.cpan.org/dist/RT-Extension-SpawnLinkedTicketInQueue/

;)