[rt-users] RT 3.8.7 - Need urgent help to configure RT::FM

[Kevin Falcone]

On Thu, Nov 25, 2010 at 12:59:53PM +0000, Rithy R wrote:
>    Hi Kevin,
>    I am new to RT so even I tried to download RT3.8.8 and install it manually on Ubuntu 10, I
>    cannot complete it. The error return after I run:
>    /etc/request-tracker3.8/sbin/rt-setup-database *dba rt *prompt-for-dba-password *action
>    upgrade
>    The RTAddressRegexp option is not set in the config. Not setting this option results in
>    additional SQL queries to check whether each address belongs to RT or not. It is especially
>    important to set this option if RT recieves emails on addresses that are not in the database
>    or config. (/etc/request-tracker3.8/sbin/../lib/RT/Config.pm:343)

You should configure your RTAddressRegexp in RT_SiteConfig.pm.  If you
only use the addresses configured as CorrespondAddress/CommentAddress
on your queues or globally, then you can safely ignore this error (it
has been downgraded to a warning for 3.8.9)

I asked a coworker to investigate and he was able to use RTFM
and SLA simultaneously on 3.8.7 and 3.8.8.

-kevin

> 
>    > Date: Wed, 17 Nov 2010 09:42:57 -0500
>    > From: falcone at bestpractical.com
>    > To: rt-users at lists.bestpractical.com
>    > Subject: Re: [rt-users] RT 3.8.7 - Need urgent help to configure RT::FM
>    >
>    > On Wed, Nov 17, 2010 at 05:07:29AM +0000, Rithy R wrote:
>    > > If I remove RT::FM from RT_SiteConfig.pm, the SLA extension work immediately, it can set
>    due
>    > > date based on my setting just like before. Please kindly help out...
>    >
>    > Does it happen on 3.8.8?
>    >
>    > -kevin
>    >
>    > > > Date: Tue, 16 Nov 2010 20:51:36 -0500
>    > > > From: falcone at bestpractical.com
>    > > > To: rt-users at lists.bestpractical.com
>    > > > Subject: Re: [rt-users] RT 3.8.7 - Need urgent help to configure RT::FM
>    > > >
>    > > > On Wed, Nov 17, 2010 at 01:35:49AM +0000, Rithy R wrote:
>    > > > > After I applied the setting, restart apache I found RTFM menu in RT 3.8.7 web
>    interface (I
>    > > > > logged in as root). I can create article at this time. The problem is, when create new
>    > > ticket,
>    > > > > my SLA extension assigned correct sla level I set up but it never change due date/time
>    > > like
>    > > > > before. What are missing here? Can you advise your configuration that made these two
>    > > > > extensions work together? I do appreciate your advice and wish all the best.
>    > > >
>    > > > If you disable RTFM does it suddenly work again? The SLA extension
>    > > > works using Scrips, which RTFM doesn't change.
>    > > >
>    > > > -kevin
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