[rt-users] Including "stalled" tickets in "10 highest tickets I own" and "Tools/My Day" sections

Kevin Falcone falcone at bestpractical.com
Tue Oct 5 10:35:19 EDT 2010


On Tue, Oct 05, 2010 at 06:32:47AM -0700, Shannon Adams wrote:
> Running 3.8.6
> 
> By default for all users, I need to include tickets with a status of "stalled" 
> (as well as "open" and "new") so they show up under "10 highest priority tickets 
> I own" and "Tools/My Day" sections.  Will someone let me know what files to 
> create/modify to make this possible? 

Sign in as super user and click on the Edit link on the portlet and
change the search to include stalled and save it

-kevin
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