[rt-users] Upgrading RT 3.8.1 to 3.8.8

Joe Vermeulen jvermeul at lakeheadu.ca
Thu Oct 7 16:47:55 EDT 2010


Followed the README and ran the upgrade path but there seems to be an
issue with ExtractCustomFieldValues; error below:

[Thu Oct 07 16:22:06 2010] [error] Require of
RT::Action::ExtractCustomFieldValues failed.\nCan't locate
RT/Action/ExtractCustomFieldValues.pm in @INC (@INC contains:
/opt/rt3/bin/../local/lib /opt/rt3/bin/../lib
/usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl
/usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl
/usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 .
/etc/httpd) at (eval 3061) line 3.\n\nCompilation failed in require at
(eval 2) line 1.\n
[Thu Oct 07 16:22:06 2010] [error] Can't load Perl file:
/opt/rt3/bin/webmux.pl for server rt-test.lakeheadu.ca:0, exiting...

I removed RTFM as an extension incase it was causing an error and no
help.  Also checked dependecies with no errors.

RHEL 5.5, MySQL 5.1.51, Perl 5.8.8, Apache 2.2.3

-- 
Joe Vermeulen
Lakehead University
Technology Services Centre



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