[rt-users] RTFM 2.4.3rc1 feedback

[Kevin Falcone]

On Fri, Oct 08, 2010 at 11:08:45AM -0400, Steve McStravick wrote:
> Ok, I'll post some of these finds to rtfm-bugs.
> 
> >>    2.       Lists of Classes (e.g. Quick Search, Create an
> Article)..should be in Alphabetic
> >>    order (or optionally if you could defined the order, but defaults to
> alpha)
> 
> 
> >Is this on the Select Class page or something else? 
> 
> This is in:
>  Overview->Quick search and Create an article,
> http://{my_server}/rt3/RTFM/index.html
>  Articles->Search
> http://{my_server}rt3/RTFM/Article/Search.html
>  Articles->New Article
> http://{my_server}/rt3/RTFM/Article/PreCreate.html
>  Topics
> http://{my_server}/rt3/RTFM/Topics.html
> Configuration->Classes->Select Class
> http://{my_server}/rt3/Admin/RTFM/Classes/index.html
> 
> I also noticed when you go to the "Configuration" tab you get the RT "create
> Ticket" and Search at the top, rather than the Search KB

Internally, there is a SortOrder field, but it isn't exposed.  I
expect that to change, but please file a bug about it.

> Problem with plain text, is I can't embed screenshots etc., yes I can attach
> them, but the article becomes disconnected.  Currently I'm trying "Write
> Area" (someone suggested that in one of the threads) to add/edit content,
> and I attach images to an attachment CF, then use that URL to embed it into
> the article..works great..but 

I'm afraid I'm not familiar with 'Write Area'.

If you want to learn more about the wiki syntax in use, you can check
out the Text::WikiText module on cpan.

> I'll also mention a few other things (do I add this to rtfm-bugs as well?),
> I know others have commented on it...but it would be REALLY handy to pull in
> attachments from RTFM articles to Tickets...even if it's just the URL to
> link to the RTFM article (to avoid filling up the DB with duplicate
> documents).
> And Ruslan just responded to another question I had, re: searching IN
> attachments, which apparently isn't supported...this really should be added
> to at least RTFM, there appears to be a few OpenSource solutions to this.
> We should be able to search in pdf, doc, etc., in a KnowledgeBase. My brief
> search turned up an open source "Sphinx Search" (sphinxsearch DOT com) and
> using antiword (word 200-2007), docx2txt, pdftotext and OpeOffice::OODoc ,
> which seem to do this...though obviously there would be code involved to
> actually get it to work with RT/RTFM (if it's possible at all) and way out
> of my realm....Anyone attempted this?

This is a relatively complex piece of development.

> Finally..I'll mention it, but it's not Best Practical's code.  I found I'm
> using tons of CFs in RTFM to handle specific Class requirements, this was a
> nightmare from a Assignment and Priv point of view, so I thought I'd try
> using RightsMatrix.  Problem is it only works for RT and Asset Tracker...so
> I've modified it to work with RTFM...problem is, I'm not a Perl guy, so my
> hacks may be ugly..and since I don't use Asset Tracker, is possible I could
> have broken it without realizing it.  If anyone reading this who knows
> something about that plugin or wants to clean up my hack, I'd be happy to
> share it.

You can send patches to the appropriate queue on rt.cpan.org, there is
an email address you can use specific to that module.  That way the
author involved can evaluate your code.

-kevin
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