[rt-users] Merged tickets missing from search

[Dan Mahoney, System Admin]

Hey all,

We're running rt3.8.6, under FreeBSD, installed from ports.  All 
modifications done via rt_siteconfig.pm (and there are not many).

The problem I'm seeing is this: we have a ticket which is not showing in 
the list of unowned tickets.  A second ticket has been merged into it 
which was also unowned, and I suspect that's related but I'm not sure why 
or how, and I'm not able to duplicate it by merging two other tickets.

In fact, when I search the queue and say show all tickets, of any status, 
that ticket still does not show in the list.  It doesn't show when I 
browse the list.

Is there some DB-consistency check I can run?  This ticket has gone 
"phantom" on us, and it's making our support folks wonder where else it 
could happen.

-Dan

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