[rt-users] Update Ticket Subject on Comment/Reply

[Kenneth Crocker]

Andrew,

Then you will have to create a scrip based on Condition: "On Correspond" or
"On Comment" and put your modification code in the Custom Action sections.

Kenn
LBNL

On Wed, Oct 13, 2010 at 7:22 PM, Andrew Best <festivus at gmail.com> wrote:

> Thanks Kenneth,
>
> Not sure that's going to do what I want it to. Unless I missed something?
>
> I don't want to update the subject via email, I want to update the subject
> of the ticket via the GUI when an agent replies or comments on a ticket.
>
> cheers
> Andrew
>
> On 14 October 2010 11:12, Kenneth Crocker <kfcrocker at lbl.gov> wrote:
>
>>
>> Check out CommandByMail.
>>
>> On Wed, Oct 13, 2010 at 4:21 PM, Andrew Best <festivus at gmail.com> wrote:
>>
>>>
>>> Is it possible to change/update the subject on a ticket when a user
>>> comments or replies?
>>>
>>> At the moment the staff need to go into the ticket basics and update the
>>> subject manually. It would save them time if they could change/fix the
>>> subject of a ticket when they are commenting or replying to it.
>>>
>>
> --
> Never be afraid to try something new. Remember, amateurs built the ark, and
> professionals built the Titanic.
>
>
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!
>
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