[rt-users] how to pre-fill fields?

[Johan Sjöberg]

You can also use variables in the URL to the Create.html page. For example rt/Create.html?Queue=3&Requestors=someone at somecompany.com&Subject=Somesubject<mailto:rt/Create.html?Queue=3&Requestors=someone at somecompany.com&Subject=Somesubject>

We use this to create links on our wiki to create new tickets for specific customers.
But now I see that the Subject might cause a problem, I don’t know how to specify it if it contains spaces…

/Johan

From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Mathieu Longtin
Sent: den 17 oktober 2010 05:00
To: superjuke at gmail.com
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] how to pre-fill fields?

If you're coming from another page, you can post the value of the fields you want. Look at share/html/Ticket/Create for the variable names.

If you want to put default values, create a callback for Ticket/Create that would fill the required fields.

--
Mathieu Longtin
1-514-803-8977

On Sat, Oct 16, 2010 at 7:50 PM, Jason Edgar <superjuke at gmail.com<mailto:superjuke at gmail.com>> wrote:
I would be interested in seeing your solution, though I don't know if I'd be able to use it. Can't I prefill the fields with a scrip?
------------------------
On Sat, 16 Oct 2010 23:27:26 +0000, Joe Harris wrote:
> I have a simple php page I use for my users to submit tickets that
> utilizes the commandbyemail plugin to set fields like subject,
> duedate, priority and to add an admincc. I am not near my office
> network, but if you're interested, I can post the page code or
> upload it. It supports attachments as well, but I limit them to 2MB
> within the php code (which can be changed).
>
> Let me know if there is interest.
>
> Joe
>
> Sent from blackberry
>
> -----Original Message-----
> From: Jason Edgar <superjuke at gmail.com<mailto:superjuke at gmail.com>>
> Sender: rt-users-bounces at lists.bestpractical.com<mailto:rt-users-bounces at lists.bestpractical.com>
> Date: Sat, 16 Oct 2010 18:14:30
> To: <rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com>>
> Reply-To: superjuke at gmail.com<mailto:superjuke at gmail.com>
> Subject: [rt-users] how to pre-fill fields?
>
> How do I pre-fill a field(e.g. the subject fill or description
> field). .i.e how do I modify RT so that when I click 'new ticket'
> the subject or description fill would already have text that I
> entered somewhere else?
>
> RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this
> year -- Learn how to get the most out of RT!



RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!

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