[rt-users] Unread messages

[Kenneth Crocker]

Kristopher,

You can set that to whatever you want as a Global default, but you can
reverse that on an individual basis in "Preferences".

Kenn
LBNL

On Tue, Oct 19, 2010 at 12:12 PM, Kenneth Crocker <kfcrocker at lbl.gov> wrote:

> Kristofer,
>
> Change your "RT_SiteConfig.pm" file in /opt/rt3/etc to include this
> setting:
>
> *Set($ShowUnreadMessageNotifications, 0); # turn off notice*
>
>
> You'll need to bounce/restart Apache or your VM environment.
>
>
> Kenn
>
> LBNL
> **
>
>
> On Tue, Oct 19, 2010 at 11:26 AM, Kristofer Pettijohn <
> kristofer at cybernetik.net> wrote:
>
>> Hello,
>>
>> I am fairly new to RT, and am trying to get used to using it in my
>> environment.
>>
>> Is there an easy way for me to view which of my tickets have emails that
>> are unread?  I find myself going into the main dashboard, and then checking
>> tickets multiple times a day to see if they have the header at the top
>> saying that there are unread messages.  There must be an easier way to see
>> this from the dashboard?
>>
>> Thanks,
>> Kris
>>
>
>
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