[rt-users] RT Workflow and queue management

Kenneth Crocker kfcrocker at lbl.gov
Thu Oct 21 13:11:32 EDT 2010


Bob,

I'm not clear on exactly what you're looking for in terms of workflow, but
you could create a Custom Field and link those values to the category of
some other Custom Fields and that would limit what they see, to a degree.
Perhaps you can live with that?

Kenn
LBNL

On Thu, Oct 21, 2010 at 6:49 AM, bob bob <spenny212 at googlemail.com> wrote:

>
> Hi All,
>
> I have a quick question about rt workflows.
>
> As an example. I've created a queue 'Instalation' and created Custom Fields
> for Rack, Power, DNS.
> When a new ticket is created in Installation, Sub tickets are created each
> for Rack, DNS, etc.
> The workflow would be for a generic 'Server install'.
>
> My problem at the moment is what if I want a different type of
> Installation, lets say PC install --
> This would in the same queue but would require a different set of Custom
> Fields, OS Type, Username, Desk Number for example.
> Or Telephone Install. The list goes on.
>
>
> So my question... Is there any way to hide/show certain custom fields based
> on the type of request being created in the Installation queue.
>
> Regards
> S
>
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