[rt-users] Search Words for Custom Field Variable in Email

[Kenneth Crocker]

Verne,

I always just do a "Reply" and make sure the only TO: address is RT.


Kenn
LBNL

On Thu, Oct 21, 2010 at 2:37 PM, Verne Baxter <VerneB at team.sti.net> wrote:

>  Kenneth, That worked!  On the doco's I found it showed
> FirstCustomFieldValue(n) which I incorrectly took to signify a Number. I
> know that the Scrips are numbered so thought there was some 'hidden' number
> for each CustomField.  Thank you. Uh, will this be sent to the group or
> should I have did a Reply to All?  I don't use lists very often (that will
> change!).  Verne
>
>
>
> *From:* Kenneth Crocker [mailto:kfcrocker at lbl.gov]
> *Sent:* Thursday, October 21, 2010 2:26 PM
> *To:* Verne Baxter
> *Subject:* Re: [rt-users] Search Words for Custom Field Variable in Email
>
>
>
> Verne,
>
> You should try creating a template for that. Below is an example:
>
> To: {$Ticket->FirstCustomFieldValue('QA Approver')}@your suffix
> Subject: Request Titled: "{$Ticket->Subject}" is ready to begin QA Testing!
>
>
> -----------------------------------------------------------------------------------
> TICKET INFORMATION:
> Queue  : {$Ticket->QueueObj->Name}
> Number : {$Ticket->Id}
> Subject: {$Ticket->Subject}
>
> In this template, I'm overriding the "To:" but I am getting the info from a
> Custom Field and then adding my suffix.
> You'll need to make changes to fit your situation. something like:
>
> Dear {$Ticket->FirstCustomFieldValue('Full Name')},
>
> Bla bla bla.
>
> Make sure there is one blank line between your "Subject" line and your
> body.
>
> Hope this helps.
>
> Kenn
> LBNL
>
> On Thu, Oct 21, 2010 at 1:52 PM, Verne Baxter <VerneB at team.sti.net> wrote:
>
> I have the feeling I'm searching using the wrong word(s). Please give me
> the 'buzz' words to search this list for 'how to write the code(?) in an
> email that will be replaced by the contents of a Custom Field'.  I have a
> custom field 'Full Name' in my tickets. I wish the contents of that field to
> be placed after 'Dear'  in email correspondence (while I'm in the ticket) so
> instead of Dear Subscriber (generic as heck) it will be Dear Wayne Glumpy.
>  'mail merge'? 'customfield variable'?
>
> Verne Baxter
> RT v3.8.2 on Fedora
>
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>
>
> ------------------------------
> This communication (including any attachments) contains information which
> may be confidential and privileged. Unless you are the addressee (or
> authorized to receive messages for the addressee), you may not use, copy or
> disclose to anyone the message or any information contained in the
> communication. If you have received the communication in error, please
> advise the sender by reply e-mail and delete the communication. Nothing in
> this communication should be interpreted as a digital or electronic
> signature that can be used to authenticate a contract or other legal
> document.
>
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