[rt-users] RT Workflow and queue management

[Josh Narins]



One could make two queues, and make the custom fields associated with both queues. One could keep the appearance of a unified queue by making the requests go to a "parent" queue, and then, based on what type of install it is, have the RT operators move it to the correct "child" queue at that point.



Josh Narins

Director of Application Development
SeniorBridge
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From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Ruslan Zakirov
Sent: Friday, October 22, 2010 10:03 AM
To: bob bob
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] RT Workflow and queue management


Hi

There is no such functionality at the moment.

Regards, Ruslan. From phone.
2010 10 21 17:49 пользователь "bob bob" <spenny212 at googlemail.com<mailto:spenny212 at googlemail.com>> написал:
> Hi All,
>
> I have a quick question about rt workflows.
>
> As an example. I've created a queue 'Instalation' and created Custom Fields
> for Rack, Power, DNS.
> When a new ticket is created in Installation, Sub tickets are created each
> for Rack, DNS, etc.
> The workflow would be for a generic 'Server install'.
>
> My problem at the moment is what if I want a different type of Installation,
> lets say PC install --
> This would in the same queue but would require a different set of Custom
> Fields, OS Type, Username, Desk Number for example.
> Or Telephone Install. The list goes on.
>
>
> So my question... Is there any way to hide/show certain custom fields based
> on the type of request being created in the Installation queue.
>
> Regards
> S
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