[rt-users] General permissions question

[Jesse Vincent]

On Fri 22.Oct'10 at  9:34:40 -0400, Josh Narins wrote:
> I have three classes of users, I'm wondering if my privileges/groups setup is
> what RT intends.
> 
> Class 1: Administrators. These three people can do anything.
> 
> Class 2: People who log into RT and own and resolve tickets. Each is only going
> to be working with 1-3 queues out of 10-15 queues total.
> 
> Class 3: People who create tickets via email and don't need to do anything but
> reply via email.
>  
> 
> Right now I'm thinking class 1 and class 2 should be "privileged" users, and by
> AdminCCs on the particular queues they are interested in. In addition, the
> three superusers will have, as a User Right, the "Super User" privilege.

That sounds right, though I might put your superusers in a "SuperUser"
group.

> Class 3 won't be users which are seen via Configuration->Users. I still haven't
> figured out if they count as "Everybody" or "Unprivileged." I'd like them to be
> able to view any ticket (although I suspect they will rarely use such a power)
> so I'm giving them ShowTicket and ShowComment and a few other minor privileges.
> 
They count as both everybody and unprivileged.  I'd strongly recommend
giving your unprivileged users the right to showticket and showcomment
on all tickets unless this will ALWAYS be a private-internal RT.


> Does that sound about right?
> 
> 
> 
> Josh Narins
> 
> Director of Application Development
> SeniorBridge
> 845 Third Ave
> 7th Floor
> New York, NY 10022
> Tel: (212) 994-6194
> Fax: (212) 994-4260
> Mobile: (917) 488-6248
> jnarins at seniorbridge.com
> seniorbridge.com
> 
> SeniorBridge
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