[rt-users] dont reopen

[John Alberts]

Thanks.  I think this is exactly what I was looking for.



On 10/22/2010 06:46 PM, Ruslan Zakirov wrote:
> Hello Albert,
>
> See http://wiki.bestpractical.com/view/AutoOpenProblem with reference
> to forking into a new ticket.
>
> On Fri, Oct 22, 2010 at 12:12 AM, Albert Shih<Albert.Shih at obspm.fr>  wrote:
>> Hi all
>>
>> I'm using RT 3.8.8
>>
>> On reply RT reopen the ticket. I would like to known if it's possible to
>> make RT don't reopen a resolved ticket but send a message
>>
>> Many people don't known the «compose» button and only known «reply» button,
>> so I've some ticket live for ever...
>>
>> Regards.
>>
>> JAS
>>
>>
>> --
>> Albert SHIH
>> DIO batiment 15
>> Observatoire de Paris Meudon
>> 5 Place Jules Janssen
>> 92195 Meudon Cedex
>> Téléphone : 01 45 07 76 26/06 86 69 95 71
>> Heure local/Local time:
>> jeu 21 oct 2010 22:09:55 CEST
>>
>
>

-- 
John Alberts
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