[rt-users] Can watcher notifications use a different template?

[Kevin Falcone]

On Wed, Oct 20, 2010 at 05:27:51PM +0100, Howard Jones wrote:
> 1) Add a new action, Claim, that will do the same as Take, but only if
> the ticket is not owned and otherwise tell the claiming user that Joe is
> already dealing with it.

Take should actually work that way.  It won't steal the ticket if
someone else already has it.

> 2) Add a link to Claim in the Watcher mail so that people can 'get a
> lock' on a ticket before investigating and replying.
> 
> I think I can manage 1 with no problem, but I don't follow where I can
> create a template that is used specifically for 'Watcher-notification'
> e-mails. Is this possible? Is it actually a different template than the
> one used for normal transactions? (or can it be?)

Check your Configuration -> GLobal -> Scrips for the templates being
used.

-kevin
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