[rt-users] Use RTFM as Canned Replies

Max McGrath mmcgrath at carthage.edu
Tue Oct 26 19:21:57 EDT 2010


Hi Gary -

I'd be interested only if it didn't take more than 30 minutes of your time.
 It's not a big thing -- just something I started looking into and would
implement if it were easy to do.
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgrath at carthage.edu


On Tue, Oct 26, 2010 at 6:16 PM, Gary Greene <ggreene at minervanetworks.com>wrote:

>  Personally, I patched the code to do it (not too easy as it is spread
> throughout the extensions codebase....) I can try to generate a diff if
> you’d like in the next day or two...
>
>
>
> On 26/10/10 4:09 PM, "Max McGrath" <mmcgrath at carthage.edu> wrote:
>
> Thanks Kevin -
>
> Could you maybe give me a little detail on the custom .po file.  I did find
> this link (http://wiki.bestpractical.com/view/RenameRTFM) on the wiki --
> but wasn't sure how to implement it.   So...I just went to
> /opt/rt3/local/plugins/RT-FM/po and went in every .po file and replaced RTFM
> with FAQ -- but that didn't seem to work.  I still see RTFM on the left hand
> side bar.
>
> I did figure out the permissions thing already -- I found RTFM had its own
> set of permissions.
>
> Thanks again!
> --
> Max McGrath
> Asst. Network Admin/Systems Specialist
> Carthage College
> 262-552-5512
> mmcgrath at carthage.edu
>
>
> On Tue, Oct 26, 2010 at 6:03 PM, Kevin Falcone <falcone at bestpractical.com>
> wrote:
>
> On Fri, Oct 22, 2010 at 09:55:30AM -0500, Max McGrath wrote:
> >    First, how can I rename RTFM to FAQ (or even Canned replies). My
> supervisor isn't a big fan of
>
> Using a custom .po file is probably easiest.
>
> >    Also, how can I disallow an unprivileged user to search for articles
> -- since I don't want to
> >    use it for articles, I'm looking to use it for canned responses!
>
> Don't grant Unprivileged ShowArticle globally
>
> -kevin
>
>
>
>
> --
> Gary L. Greene, Jr.
> IT Operations
> Minerva Networks, Inc.
> Cell:   (650) 704-6633
> Office: (408) 240-1239
>
>
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