[rt-users] Per UserGroup Search

[Michael P. Carel]

Thanks for the input. If that's the case, is it possible using a scrip to automatically include a CC group if the ticket belong to a certain group?

Example:

Queue: Trouble Ticket
Owner: Jason (which belong to SupportGroup)
CCGroup: SupportGroupCC

If I select Jason as Ticket Owner, CC watcher will be SupportGroupCC. 
As per checking CC and Admin Watcher can only be done via Queues only.


Thanks,

Mike





--- On Thu, 10/28/10, Kenneth Crocker <kfcrocker at lbl.gov> wrote:

From: Kenneth Crocker <kfcrocker at lbl.gov>
Subject: Re: [rt-users] Per UserGroup Search
To: rt-users at lists.bestpractical.com
Date: Thursday, October 28, 2010, 11:57 PM

Michael,

To the best of my knowledge, there is no way to search for a group. Roles, yes. You could possibly make a group a "Cc" watcher and then search for "Cc's".
Also, The "MemberOf" is for Parent/Child" relationships.

Hope this helps.

Kenn
LBNL

On Thu, Oct 28, 2010 at 6:11 AM, Michael P. Carel <mikecarel at yahoo.com> wrote:



Hi to all,



I'm just new and currently exploring RT functionality and features. Currently I'm having problem in searching ticket which belong to a certain group. I've tried the "MemberOf" search but its not working.




Ex:

group name: support

queue: trouble ticket



search:



Queue = 'trouble ticket' AND MemberOf = 'support'







Thanks in advance for any help and replies.



--Mike