[rt-users] [Rt-announce] RT for Mobile Devices 0.9

Max McGrath mmcgrath at carthage.edu
Wed Sep 1 12:39:26 EDT 2010


I seem to be having issues on my Blackberry with the MobileUI.

Here's what I have:

RT 3.8.8 on Ubuntu 10.04 and MobileUI 0.96.

Blackberry Curve
Blackberry 8530
v5.0.0.654 (Bundle 1108, Platform 4.2.0.298)

If I tell the browser to go directly to the MobileUI it works -- but it does
not auto detect it and just brings me to the normal login page...

Am I missing something simple?
--
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgrath at carthage.edu


On Thu, Aug 5, 2010 at 4:08 PM, Jesse Vincent <jesse at bestpractical.com>wrote:

> Over the past few weeks, I've been spending my time putting together an
> initial implementation of a modern phone-friendly interface for RT.
>
> We've just published the source code to
> http://github.com/bestpractical/rt-extension-mobileui and it will show
> up at http://search.cpan.org/dist/RT-Extension-MobileUI in the very
> near future.
>
> This is very much an initial release and I know there are things that
> need improvement, though I'd greatly appreciate feedback to help figure
> out what those improvements should be.
>
> We've tested this new UI on the iPhone, Android 2.x, BlackberryOS 4.5
> and 5.0, Kindle 2.5 and in a number of desktop browsers. We've only
> tested this on a recent RT 3.8, but it _should_ work on older versions
> of RT. Reports of failures on 3.6.x or 3.8.x would be much appreciated.
>
> Once you install the extension, you can have a look around from your
> desktop browser by visiting /m on your RT server.  The Mobile UI tries
> pretty hard to detect mobile browsers and push them to the mobile login
> page, though there's a link to get back to the full UI if it gets your
> browser wrong.
>
> Right now, the mobile interface supports:
>
>        External Authentication
>        Regular RT Login
>        Creating Tickets
>        Search (using the same "Simple Search" as the main UI)
>        Display of saved searches
>        Ticket display
>        Ticket comment/reply
>        Ticket history
>        Attachment download
>
> You can see some screenshots at http://blog.bestpractical.com/
>
> -Jesse
>
> --
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