[rt-users] Tickets in Approval queue hard to find

[Josh Narins]

> On Wed, Sep 01, 2010 at 12:37:20PM -0400, Josh Narins wrote:
>>    Wed Sep  1 16:34:04 2010] [info]: Ticket 504 created in queue 'Approvals' by RT_System
>>    (/opt/local/rt/bin/../lib/RT/Ticket_Overlay.pm:671)
>
> If you used the builtin ___Approvals queue, you'd just click on the Approvals
> tab on the left to see pending approvals you need to work.
>
> -kevin

That's obviously what I want, maybe I've messed something up by creating an Approvals queue by hand, first?

I changed my template to look like this but Approvals still seems empty.

===Create-Ticket: ___Approvals
Subject: Please Approve "{$Tickets{'TOP'}->Subject}"
Queue: ___Approvals
Type: approval
Depended-On-By: {$Tickets{"TOP"}->Id}
Refers-To: {$Tickets{"TOP"}->Id}
Status: new
Requestors: {$Tickets{"TOP"}->Owner}
Condition: On Fixed
Content-Type: text/plain
Content: Someone has completed the task {$Tickets{'TOP'}->Subject}. Please review. Resolve this ticket if the review was satisfactory.
ENDOFCONTENT



Josh Narins
Director of Application Development
SeniorBridge
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Tel: (212) 994-6194
Mobile: (917) 488-6248
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jnarins at seniorbridge.com

SeniorBridge
Managing Complex Chronic Care
http://www.seniorbridge.com



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