[rt-users] Report on time worked per user

[Francis L Fabrizio]

Yes, the TimeWorkedReport does have the option to show time worked per user per ticket.  I can't remember if I coded it to be the default presentation or not, but it's documented on that wiki page IIRC.

-Fran

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of Johan Sjöberg
> Sent: Thursday, September 02, 2010 3:57 PM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Report on time worked per user
> 
> I think that this is what you want.
> 
> http://wiki.bestpractical.com/view/TimeWorkedReport
> 
> /Johan
> 
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of Ian Rowland
> Sent: den 2 september 2010 22:45
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] Report on time worked per user
> 
> Hi folks
> 
> I'd like to pull a report on time worked per user on a ticket, at
> present I am pulling a report on resolved, then go into each ticket to
> see how much time was spent per user on a ticket.
> 
> Is there a way to report on time spent per user on a ticket?
> 
> Example:
> 
> Ticket ID   Subject     Total Time Spent    Time User A     Time User B
> etc
> 2223 Ian cannot print   30  15 15 etc
> 
> 
> 
> RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this
> year -- Learn how to get the most out of RT!
> 
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!