[rt-users] Custom condition problem

Sergey Kozhedub sevk at maks.net
Tue Sep 14 18:52:53 EDT 2010


Hello all,

I'm trying to implement MuteResolve 
(http://wiki.bestpractical.com/view/MuteResolve) in my RT-3.8.4 
installation but it doesn't work for me.
Finally I cut my script just to:
{code}
return 0 unless ($self->TransactionObj->Type eq "Status" && 
$self->TransactionObj->NewValue eq "resolved");

return 1;
{code}

When changing status of the ticket to open I don't see any errors. But 
if I resolve the ticket I always get this error in logs:
Sep 15 00:17:38 rt RT: Couldn't load object RT::Transaction #0 
(/var/www/rt.iptp.net/bin/../lib/RT/Interface/Web.pm:1127)

What I'm doing wrong?

Condition: User Defined
Action:	Notify Requestors
Template: Global template: Resolved
Stage: TransactionBatch


Regards,
Sergey Kozhedub



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