[rt-users] Suppressing outgoing email from another queue if ticket is moved into our Spam queue

Gavin Henry gavin.henry at gmail.com
Thu Sep 16 07:15:19 EDT 2010


Hi,

We're using 1b from http://wiki.bestpractical.com/view/SpamFiltering
and have also installed the disable global scrips extension to switch
of emails for this Spam queue.

The problem is as a ticket hits my support or sales queue etc. first,
an email is still being sent out. How can we disable this for detected
Spam so the notify emails get stopped?

Thanks.

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