[rt-users] Owner does not get emails.

[Ashrock]

  I didnot create a new scrip to notify the administrator.

I meant, if you select an owner to a ticket, the ticket created 
notification is not going to the owner, Do i need to write a scrip for that.
And when nobody is selected as owner, i was assuming that it should go 
to the queue address i created on the queue which it does not do.

Set ($NotifyActor, 0);

Isn't that  a setting to notify the creator of the ticket.?

I was thinking that it had something to do with my alias file. It is 
down below.

aliases:
  /etc/aliases
mailer-daemon: postmaster
postmaster: root
nobody: root
hostmaster: root
usenet: root
news: root
webmaster: root
www: root
ftp: root
abuse: root
noc: root
security: root
root: foktem
rt-its : "|/opt/rt3/bin/rt-mailgate-queue ITS --action correspond --url 
http://10.10.10.10:443"
rt-comment : "|/opt/rt3/bin/rt-mailgate-queue ITS --action comment --url 
http://10.10.10.10:443"
rt-mktg : "|opt/rt3/bin/rt-mailgate-queue marketing --action correspond 
--url http://10.10.10.10:443"
rt-los :"||opt/rt3/bin/rt-mailgate-queue loanofficer --action correspond 
--url http://10.10.10.10:443"


I probably got confused as i read many similar documents before 
configuring RT. and one of them said to use either a sendmail or 
sendmailpipe and while using sendmailpipe to mention that "-t" in the 
next line.



On 9/17/2010 8:11 AM, Kevin Falcone wrote:
> On Fri, Sep 17, 2010 at 07:50:07AM -0500, Ashrock wrote:
>>   Isn't it the administrator or the owner should be notified that a
>> ticket is created.
> Do you have a new Scrip to notify an Administrator?
> Or did you mean AdminCc
> Did you assign an owner at ticket creation
>
> I'll quote what I said:
>>>> Set($NotifyActor, 0);
>>> You probably want to read up on this setting
> You probably want to read up on that setting
>
>> I did not installed any other package other than RT. It started
>> executing RT-mailgate in the bin folder to send out email.
> rt-mailgate is not used to send mail and RT would not use it to send
> mail.  It is used to inject mail into RT to create tickets.
> Please note, you are not running rt-mailgate, you are running
> rt-mailgate-queue which is not a command RT installs.  Most likely,
> your alias file is wrong.
>
>> Don't i have to pick one between a sendmail or sendmailpipe?
> The point is that
> @MailCommand, 'sendmailpipe'
> is not valid RT configuration syntax
> There are at least 2 problems with it.
>
> -kevin
>
>> On 9/17/2010 7:38 AM, Kevin Falcone wrote:
>>> On Thu, Sep 16, 2010 at 03:23:43PM -0500, Ashrock wrote:
>>>
>>>
>>>> I am dealing with this problem since installation. I received
>>>> confirmation of request emails as a creator, also as a AdminCc or
>>>> Cc, on the ticket list. But the administrator, root, or the owner
>>>> never gets an email about the ticket has been created.
>>> You've not said why administrator root or the owner should get emails
>>>
>>>> failure. Command output: local: fatal: execvp
>>>> /opt/rt3/bin/rt-mailgate-queue: No such file or directory )
>>> that isn't an RT installed file, why are you executing it?
>>>
>>>> @MailCommand , 'sendmailpipe';
>>>> $SendMailArguments = "-oi -t";
>>>> $SendmailPath = "/usr/sbin/sendmail";
>>>> $SenderMustExistInExternaDatabase = undef;
>>> This isn't RT_SiteConfig.pm syntax
>>>
>>>
>>> -kevin
>>>
>>>
>>>
>>> RT Training in Washington DC, USA on Oct 25&   26 2010
>>> Last one this year -- Learn how to get the most out of RT!
>
>
>
> RT Training in Washington DC, USA on Oct 25&  26 2010
> Last one this year -- Learn how to get the most out of RT!
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