[rt-users] RT Queue's cached?

[Kevin Falcone]

On Fri, Sep 17, 2010 at 08:17:56AM -0700, Jon Davis wrote:
>    As previously noted, I can manually visit the "log out" URL and that seems to end the session
>    in RT's mind, thereby clearing the cache. So is there anyway to get the logout link back? Or
>    put one on the dashboard manually?

Hack the Logout element to ignore your configuration changes.
Read the wiki for tips on doing that cleanly.

-kevin

>    On Fri, Sep 17, 2010 at 05:39, Kevin Falcone <[1]falcone at bestpractical.com> wrote:
> 
>      On Thu, Sep 16, 2010 at 04:30:17PM -0700, Jon Davis wrote:
>      > Problem: I'm use $WebExternalAuth, with Apache/LDAP. I don't even have a logout button. If
>      I
>      > use a different browser, it shows (of course, since I am in a different session). If I
>      wait,
>      > it will eventually show up.
> 
>      Assuming you're doing basic auth with apache, the only way to log out
>      is by closing your browser. RT can't affect things at that level.
> 
>      -kevin
>      > I have tried manually going to $RT/NoAuth/Logout.html - It shows me a logout screen, then
>      > kicks me back to "login", which of course ends with me back in the app. The cache seems to
>      be
>      > cleared, and my queues show up. So I've got a "hack" solution, is there any way to put the
>      > logout button back into play, or one manually on the dashboard? Preferably without having
>      to
>      > hack through the guts of RT, because I'd like to not break my upgradeability.
>      >
>      > Thanks for your help!
>      > -Jon
>      >
>      > On Thu, Sep 16, 2010 at 10:32, Kevin Falcone <[1][2]falcone at bestpractical.com> wrote:
>      >
>      > On Tue, Sep 14, 2010 at 06:30:20PM -0700, Kenneth Crocker wrote:
>      > > try clearing the cache from your browser.
>      >
>      > This is unlikely to be the problem
>      > As reported by someone else, the queue list is cached in your session.
>      > Log out and log back in
>      >
>      > -kevin
>      > > On Tue, Sep 14, 2010 at 6:17 PM, Jon Davis <[1][2][3]maillist at konsoletek.com> wrote:
>      > >
>      > > I'm running RT 3.8.7 on Ubuntu 10.04 under apache2 & mod_perl2. I discovered in my
>      > > setup/configuration of the Queue's I want... that everything is being massively cached.
>      I
>      > > make changes to the queues, even as far as disabling them... and nothing happens.
>      Nothing
>      > > happens in that I go back to the main page, stab hard-refresh - and the list doesn't
>      > change.
>      > > I can go and restart apache, and the list doesn't change. The ONLY way I can get them
>      > > updated is if I go into RT_SiteConfig.pm and change $rtname. But as soon as I change
>      that
>      > > back to the name it should be - it goes back to the old cached list. Though I will note,
>      > if
>      > > I go into Preferences, the "Default Queue" drop down is up to date.
>      > >
>      > > I am confused to all hell why this is happening and where this is coming from. I have
>      not
>      > > set anything in RT_SiteConfig relating to cache. I've googled about and I can find very
>      > > little relating to RT and caching. I even tried following the "CleanMasonCache"
>      > information
>      > > from the wiki. No dice. If anyone has some pointers, I'd love to hear it.
>      > > -Jon
>      > >
>      > > RT Training in Washington DC, USA on Oct 25 & 26 2010
>      > > Last one this year -- Learn how to get the most out of RT!
>      > >
>      > > References
>      > >
>      > > Visible links
>      > > 1. mailto:[3][4]maillist at konsoletek.com
>      > >
>      > > RT Training in Washington DC, USA on Oct 25 & 26 2010
>      > > Last one this year -- Learn how to get the most out of RT!
>      >
>      > RT Training in Washington DC, USA on Oct 25 & 26 2010
>      > Last one this year -- Learn how to get the most out of RT!
>      >
>      > References
>      >
>      > Visible links
>      > 1. mailto:[5]falcone at bestpractical.com
>      > 2. mailto:[6]maillist at konsoletek.com
>      > 3. mailto:[7]maillist at konsoletek.com
> 
>      >
>      > RT Training in Washington DC, USA on Oct 25 & 26 2010
>      > Last one this year -- Learn how to get the most out of RT!
> 
>      RT Training in Washington DC, USA on Oct 25 & 26 2010
>      Last one this year -- Learn how to get the most out of RT!
> 
> References
> 
>    Visible links
>    1. mailto:falcone at bestpractical.com
>    2. mailto:falcone at bestpractical.com
>    3. mailto:maillist at konsoletek.com
>    4. mailto:maillist at konsoletek.com
>    5. mailto:falcone at bestpractical.com
>    6. mailto:maillist at konsoletek.com
>    7. mailto:maillist at konsoletek.com

> 
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!

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