[rt-users] Reg ... Duplicate emails receiving from RT

[Surendra Adusumilli]

Yes Kenn, I verified and observed that his email address is not in CC or not
in other role. He is only the requestor. 

 

Thanks,

Surendra

 

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kenneth
Crocker
Sent: Saturday, September 25, 2010 12:12 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Reg ... Duplicate emails receiving from RT

 

Surendra,

Did you check to see if the Requestor is listed in any other role or as a
ticket Cc in the email that created the ticket, etc>

Kenn
LBNL

On Fri, Sep 24, 2010 at 11:21 AM, Surendra Adusumilli
<sadusumilli at zetainteractive.com> wrote:

Hi Kenn,

 

In this scenario even requestor is also getting the duplicate emails.

 

Thanks,

Surendra

 

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kenneth
Crocker
Sent: Friday, September 24, 2010 11:05 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Reg ... Duplicate emails receiving from RT

 

Surendra,

Lots of possibilities here. You could have the same user as an Owner and
Requestor and AdminCc and scrips to send all Those roles/watchers emails. OR
you could have them listed as Queue Watchers Cc's and also added them as
Cc's at the ticket level. OR someone doing a "Reply" adds them in as Cc's
and you have the scrip "Notify Others" enabled. I'd need to know what scrips
are running at the Global and Queue level and an example of the "People"
listed when you do a reply on a ticket. In other words, I need more info to
accurately help you.

Kenn
LBNL

On Fri, Sep 24, 2010 at 8:57 AM, Surendra Adusumilli
<sadusumilli at zetainteractive.com> wrote:

Hi All, 

 

Please suggest me how to stop duplicate emails which are receiving from RT.

 

Thanks,

Surendra



RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year -- Learn how to get the most out of RT!

 

 

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