[rt-users] user's rights on tickets

[Emmanuel Lacour]

On Tue, Sep 21, 2010 at 07:25:00PM +0200, Toni Mueller wrote:
> 
> Hi,
> 
> I'm trying to set up RT (latest) for us, but have a problem
> understanding rights. We want to give users the ability to see their
> tickets, and _only_ their tickets, including tickets they submitted,
> but which are not "taken". Ideally, the user could be a group (eg. an
> IT department) with several human members, who generally should have
> the same rights. Likewise, if some person out of such a "user" group, a
> confirmation should be sent to the group as a whole, not only to that
> member of the group.
> 
> The only way I see how to do this, at this moment, is to create one
> queue per user/group, and assign this user/group rights to only this
> queue (use a special group if there is more than one person to deal
> with).
> 
> I'd like to have the ability to (automatically) assign access rights on
> a per-ticket basis instead, but don't see how this could be done.
> 
> It would be nice if you could share some tips or pointers!
> 


to let the requestor see the tickets they created, just set ShowTicket
right to role group "Requestor" in global or per queue group rights.

to revoke this right when ticket is taken ... that needs code changes.