[rt-users] Variable 'MyOrg' in email subject

[Emmanuel Lacour]

On Thu, Sep 30, 2010 at 08:23:40AM +0100, Mark Goodge wrote:
> By default, RT generates a subject line for outgoing emails in the form of
> 
> [MyOrg #ID] user-subject
> 
> How can I configure RT so that the value for 'MyOrg' is different
> for different queues?
> 


if you're are running RT 3.8.x, you can do that by setting tags in
Configuration->Queues->YouQueue, then checks that your template are
using $Ticket->QueueObj->SubjectTag