[rt-users] QuickSearch has broken links for some users

[Adam Bernstein]

Sorry to resurrect an old thread, but did Ed make any progress on this? 
  Because we're having the same trouble, after changing the URL at which 
RT is addressed on our system: We have three users, and one of us sees 
everything fine, while the other two see the old URL appearing in ticket 
links under the QuickSearch listings (and only there).

The only difference we've been able to find so far in the database is 
that the two affected users were initially auto-created upon ticket 
creation (many years, many tickets, and many RT versions ago), while the 
other was not.  New users are not affected.  But none of us have any 
custom Search Options configured in the location referred to by Kevin 
below -- we've never touched those things, never gotten to that level of 
RT-fu.

This is RT 3.8.8.  Any help greatly appreciated.

     adam

On Tue, Feb 16, 2010 at 11:51:31AM -0500, Ed Santora wrote:
 > Hello,
 >
 > I recently moved our RT instance from a base hostname to a subdirectory
 > (i.e. from http://www.example.com/ to http://www.example.com/rt/)
 >
 > Myself and a few users have updated our SavedSearches to account for that
 > change and it works fine. As does almost everything else. However, 
for some
 > users, when they click the Queue link from the QuickSearch box all the
 > tickets displayed have links without the ending "/rt".
 >
 > This was a fresh install of the files, Mason cache has been cleared 
and the
 > web server restarted. Only the database was carried over.
 >
 > This behavior is only seen with a handful of users. I am unable to figure
 > out why the links are correct for some users and not others. Any ideas on
 > where to start looking for the cause?

Check if these users have a custom Format under Preferences -> Search
options with id or Name and an invalid Link item

-kevin