[rt-users] RT::Authen::ExternalAuth, Possible Configuration Issue?

[Eli Guzman]

----Original Message----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Eli
Guzman Sent: Friday, April 08, 2011 10:36 AM To: Thomas Sibley;
rt-users at lists.bestpractical.com Subject: Re: [rt-users]
RT::Authen::ExternalAuth,Possible Configuration Issue? 

> ----Original Message----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Thomas
> Sibley Sent: Thursday, April 07, 2011 6:33 PM To: 
> rt-users at lists.bestpractical.com Subject: Re: [rt-users]
> RT::Authen::ExternalAuth,Possible Configuration Issue? 
> 
>> On 04/07/2011 08:04 PM, Eli Guzman wrote:
>>>> == TL/DR ==
>>>> 
>>>> Installed RT 3.8.9 on a test RHEL server, and cannot seem to get
>>>> RT::Authen::ExternalAuth to properly work, please help!
>>> 
>>> Sorry for the bump to this topic, just needed to see if anyone can
>>> still assist with this issue. If this is a problem with the module
>>> itself, what would be another possible workaround for getting LDAP
>>> connected?
>> 
>> You didn't actually include the log or configuration files that you
>> said you did.  However I suspect you're running version 0.08 of
>> ExternalAuth which is known not to work with RT 3.8.9.  You should
>> download and install ExternalAuth 0.08_01 from CPAN at the link
>> below. 
>> 0.08_01 is a developer release containing a known fix for the
>> problem. 
>> 
>> 
>
http://search.cpan.org/CPAN/authors/id/F/FA/FALCONE/RT-Authen-ExternalAu
> th-0.08_01.tar.gz
>> 
>> Thomas
> 
> Hey Thomas,
> 
> Thanks a lot for the information, I went ahead and queried the cpan
> packages and you are correct I am running: 
> 
>    RT::Authen::ExternalAuth      0.08
> 
> I will give try at downloading 0.08_01 and see how it goes. I did
> include the logs in another email, not sure if that one made the
> list. I am including the logs on this email (just in case anyone
> wants a quick glance at them), please do let me know if they do not
> go through (sometimes our AV server strips off attachments). If they
> don't I'll just do a pastebin from the logs I do have. I'll make sure
> to update the list with the results.      
> 
> Thanks,
> Eli

I went ahead and updated RT::Authen::ExternalAuth to version 0.8_01, 
but for some reason I am still getting the same error as before:

[Fri Apr  8 23:34:13 2011] [debug]: Attempting to use external auth
service: 
My_LDAP
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAut
h.pm:64)
[Fri Apr  8 23:34:13 2011] [debug]: SSO Failed and no user to test with.
Nexting 
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAut
h.pm:92)
[Fri Apr  8 23:34:13 2011] [debug]: Autohandler called ExternalAuth.
Response: 
(0, No User)
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/html/Elements/DoAuth:26)

So I am not sure what else could be causing the issue, I am guessing
that
this is a configuration issue at this point (as to where exactly the
issue
may be, that is the 64,000 dollar question). 

I'll continue to have a look and see if I can fix the issue, but I think

I may have to use an alternate method of connecting to AD (i.e. OpenLDAP

Synchronization from our AD server, or a manual overlay). If there is
any additional 
insight on the problem please feel free to reply, as I'd be willing to
try other solutions 
as needed.

Thanks,
Eli