[rt-users] Question about RT and requestors

[Ruslan Zakirov]

hi.

What stops you from using users' fields? Each user has organisation
field, phones and more. Data stored per user can be extended with
custom fields.


On Tue, Apr 12, 2011 at 11:42 AM, Bart <bart at pleh.info> wrote:
> Hi,
> I'm new to RT and have a general question regarding requestors (hopefully
> I'm using the right terminology).
> By default RT identifies a requestor based on it's e-mail address. With
> custom fields I have the ability to create company info which you can link
> to a requestor. I think I could automate that process with a scrip by
> checking a persons e-mail domain and link it to a company + I could link
> another custom field for general e-mail and telephone number to the company
> which would create a few basic contact fields.
> Up to that point, apart from the scrip since I'm not yet entirely sure if
> that would work, this is pretty straight forward.
> The problem though is that I've been presented with the question if I could
> do something similar for user contact info since in some cases you'd want to
> register a persons direct work number. I could create a custom field for
> that but it would be nice to automatically remember this number and keep
> using it for future tickets. Basically very basic CRM abilities.
> So my question is: Can I achieve the above "light" CRM ability with RT, or
> is there anther way to get something in between the lines working with RT?
> Best regards,
>
> Bart
>
>



-- 
Best regards, Ruslan.