[rt-users] submit ticket through web interface

[Kevin Falcone]

On Tue, Apr 26, 2011 at 04:19:08PM +0200, Albert Shih wrote:
> Hi all
> 
> I want open my RT to my user (meaning requestor not owner) to allow them to
> submit a new ticket. 
> 
> So for the authentication I can use RT::Authen::ExternalAuth to connect our
> LDAP. 
> 
> But how can I create a special "RT at glance" for my user ? What I want is :
> 
> 	For every user not in a small group (or list that's not
> 	important), after they log-on in RT I want a very simple interface
> 	to allow user see the ticket they submit and a form to submit a new
> 	one. 
> 
> 	If it's possible to have custom field in this form that's better. 
> 
> 	And on contrary of the "Quick Ticket" I don't want to allow the
> 	user chose the Owner. 

Don't make them Privileged, they'll be redirected to
http://your.rt.server/SelfService/
which is a very simple UI

-kevin
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