[rt-users] Problems with fresh install and RTFM

[Eric Stoycon]

Kevin,
I did try 3.8.10 and had the same issue and since it was a fresh install I just tried an earlier version to see if that was the issue. 

Here is the make install output. It asked me to supply the path to the RT.pm. 
I see a few (unchanged) lines below I assume it is because I've run the install before?


Make install
/usr/bin/perl "-Iinc" Makefile.PL --config= --installdeps=RT,3.004002
Cannot determine author info from lib/RT/FM.pm
Cannot determine license info from lib/RT/FM.pm
Cannot find the location of RT.pm that defines $RT::LocalPath in: inc /home/rtuser/lib/lib/perl5/5.10.0//5.8.5/i386-linux-thread-multi /home/rtuser/lib/lib/perl5/5.10.0//5.8.5 /home/rtuser/lib/lib/perl5/5.10.0//i386-linux-thread-multi /home/rtuser/lib/lib/perl5/5.10.0//5.8.4 /home/rtuser/lib/lib/perl5/5.10.0//5.8.3 /home/rtuser/lib/lib/perl5/5.10.0//5.8.2 /home/rtuser/lib/lib/perl5/5.10.0//5.8.1 /home/rtuser/lib/lib/perl5/5.10.0//5.8.0 /home/rtuser/lib/lib/perl5/5.10.0/ /home/rtuser/lib/lib/perl5/5.8.5//5.8.5/i386-linux-thread-multi /home/rtuser/lib/lib/perl5/5.8.5//5.8.5 /home/rtuser/lib/lib/perl5/5.8.5//i386-linux-thread-multi /home/rtuser/lib/lib/perl5/5.8.5//5.8.4 /home/rtuser/lib/lib/perl5/5.8.5//5.8.3 /home/rtuser/lib/lib/perl5/5.8.5//5.8.2 /home/rtuser/lib/lib/perl5/5.8.5//5.8.1 /home/rtuser/lib/lib/perl5/5.8.5//5.8.0 /home/rtuser/lib/lib/perl5/5.8.5/ /home/rtuser/lib/lib/perl5/site_perl//5.8.5/i386-linux-thread-multi /home/rtuser/lib/lib/perl5/site_perl//5.8.5 /home/rtuser/lib/lib/perl5/site_perl//i386-linux-thread-multi /home/rtuser/lib/lib/perl5/site_perl//5.8.4 /home/rtuser/lib/lib/perl5/site_perl//5.8.3 /home/rtuser/lib/lib/perl5/site_perl//5.8.2 /home/rtuser/lib/lib/perl5/site_perl//5.8.1 /home/rtuser/lib/lib/perl5/site_perl//5.8.0 /home/rtuser/lib/lib/perl5/site_perl/ /usr/lib/perl5/5.8.5/i386-linux-thread-multi /usr/lib/perl5/5.8.5 /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.2/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.1/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.0/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/site_perl/5.8.2 /usr/lib/perl5/site_perl/5.8.1 /usr/lib/perl5/site_perl/5.8.0 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.4/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.2/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.1/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.0/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/vendor_perl/5.8.3 /usr/lib/perl5/vendor_perl/5.8.2 /usr/lib/perl5/vendor_perl/5.8.1 /usr/lib/perl5/vendor_perl/5.8.0 /usr/lib/perl5/vendor_perl . /opt/rt3/lib /opt/lib/rt3 /opt/lib /usr/local/rt3/lib /usr/local/lib/rt3 /usr/local/lib /home/rt3/lib /home/lib/rt3 /home/lib /usr/rt3/lib /usr/lib/rt3 /usr/lib /sw/rt3/lib /sw/lib/rt3 /sw/lib
Path to directory containing your RT.pm:  /home/rtuser
Using RT configuration from /home/rtuser/lib/RT.pm:
./etc   => /home/rtuser/local/plugins/RT-FM/etc
./html  => /home/rtuser/local/plugins/RT-FM/html
./lib   => /home/rtuser/local/plugins/RT-FM/lib
./po    => /home/rtuser/local/plugins/RT-FM/po
For first-time installation, type 'make initdb'.
Cannot determine author info from lib/RT/FM.pm
Skip blib/lib/RT/FM/Article.pm (unchanged)
Skip blib/lib/RT/FM/Topic_Overlay.pm (unchanged)
Skip blib/lib/RT/FM/TopicCollection_Overlay.pm (unchanged)
Skip blib/lib/RT/FM/ObjectTopic.pm (unchanged)
Skip blib/lib/RT/FM/Record.pm (unchanged)
Skip blib/lib/RT/FM/ObjectTopicCollection_Overlay.pm (unchanged)
Skip blib/lib/RT/URI/fsck_com_rtfm.pm (unchanged)
Skip blib/lib/RT/FM/Introduction.pod (unchanged)
Skip blib/lib/RT/FM/Class.pm (unchanged)
Skip blib/lib/RT/URI/a.pm (unchanged)
Skip blib/lib/RT/FM/ArticleCollection.pm (unchanged)
Skip blib/lib/RT/FM/Article_Overlay.pm (unchanged)
Skip blib/lib/RT/FM/ObjectTopicCollection.pm (unchanged)
Skip blib/lib/RT/FM/ClassCollection_Overlay.pm (unchanged)
Skip blib/lib/RT/FM.pm (unchanged)
Skip blib/lib/RT/FM/Class_Overlay.pm (unchanged)
Skip blib/lib/RT/FM/ArticleCollection_Overlay.pm (unchanged)
Skip blib/lib/RT/FM/SearchBuilder.pm (unchanged)
Skip blib/lib/RT/FM/TopicCollection.pm (unchanged)
Skip blib/lib/RT/FM/Topic.pm (unchanged)
Skip blib/lib/RT/FM/ClassCollection.pm (unchanged)
Skip blib/lib/RT/FM/System.pm (unchanged)
Manifying blib/man3/RT::FM::Topic_Overlay.3pm
Manifying blib/man3/RT::FM::Article.3pm
Manifying blib/man3/RT::FM::TopicCollection_Overlay.3pm
Manifying blib/man3/RT::FM::ObjectTopic.3pm
Manifying blib/man3/RT::FM::ObjectTopicCollection_Overlay.3pm
Manifying blib/man3/RT::FM::Record.3pm
Manifying blib/man3/RT::URI::fsck_com_rtfm.3pm
Manifying blib/man3/RT::FM::ArticleCollection.3pm
Manifying blib/man3/RT::URI::a.3pm
Manifying blib/man3/RT::FM::Introduction.3pm
Manifying blib/man3/RT::FM::Class.3pm
Manifying blib/man3/RT::FM::Article_Overlay.3pm
Manifying blib/man3/RT::FM::ObjectTopicCollection.3pm
Manifying blib/man3/RT::FM::ClassCollection_Overlay.3pm
Manifying blib/man3/RT::FM::Class_Overlay.3pm
Manifying blib/man3/RT::FM::ArticleCollection_Overlay.3pm
Manifying blib/man3/RT::FM::SearchBuilder.3pm
Manifying blib/man3/RT::FM::TopicCollection.3pm
Manifying blib/man3/RT::FM::Topic.3pm
Manifying blib/man3/RT::FM::ClassCollection.3pm
Manifying blib/man3/RT::FM::System.3pm
Appending installation info to /home/rtuser/lib/perllocal.pod

On Apr 28, 2011, at 12:25 PM, Kevin Falcone wrote:

> On Thu, Apr 28, 2011 at 12:15:17PM -0400, Eric Stoycon wrote:
>>   I just finished installing a fresh copy of RT 3.8.8, working great, and I've been trying to
> 
> If you're doing a fresh install, you should really be working with
> 3.8.10
> http://blog.bestpractical.com/2011/04/security-vulnerabilities-in-rt.html

> 
>>   get RTFM (2.4.3) to install. While it installs it isn't showing up in the webui.
>>   I've checked the install logs and the only thing that stands out to me is what I have in bold
>>   below.
> 
> The version check is unlikely to be relevant.
> 
>>   The make install runs with out a problem. I do see however that the plugins dir is empty. I am
>>   not sure if this is an issue.
>>   Any ideas as to why RTFM isn't showing up?
> 
> Can you show the make install?  If /opt/rt3/local/plugins is really
> empty, then something must have failed during the install.  If you
> have successfully installed the code in /opt/rt3/local/plugins then
> the most common problem is an incorrect @Plugins line in your config.
> 
> -kevin


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