[rt-users] User not visible in RT UI but preventing usage

[Kenneth Crocker]

Mike,

I find that in that situation, I check the box (include disable users in
search) at the bottom of the screen (for searching for Users) and then using
the *exact* (caps/lower case) format of the UserID that I see in the table,
I usally find what I want. The sear criteria IS case-sensitive.

Hope this helps.

Kenn
LBNL

On Fri, Aug 5, 2011 at 12:11 PM, Mike Johnson <mike.johnson at nosm.ca> wrote:

> Hi all,
>
> We are using LDAP integration and I'm not able to create an RT account for
> an LDAP user to give them RT access(non-priv, just to create tickets and use
> SelfService).
>
> RT keeps telling me the account exists, but I can't see it in UI to give it
> access to RT.
>
> In the SQL side, I can see the record in the Users table in the RT
> database...
>
> Any thoughts on why RT won't show me that record on the UI page?
>
> Thanks!
> Mike.
>
> --
> Mike Johnson
> Datatel Programmer/Analyst
> Northern Ontario School of Medicine
> 955 Oliver Road
> Thunder Bay, ON   P7B 5E1
> Phone: (807) 766-7331
> Email: mike.johnson at nosm.ca
>
>
> --------
> 2011 Training: http://bestpractical.com/services/training.html
>
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