[rt-users] Shredder not deleting some transactions

[Kenneth Crocker]

Ruslan,

Well, to be honest, I can't blame Shredder. Some years ago a person here
deleted some users, etc manually. I'm using Shredder to clean it all up. So
I'm sure there were some disconnects left in there.

Thanks.

Kenn
LBNL

On Tue, Aug 9, 2011 at 3:07 PM, Ruslan Zakirov <ruz at bestpractical.com>wrote:

> Hello,
>
> On Tue, Aug 9, 2011 at 11:37 PM, Kenneth Crocker <kfcrocker at lbl.gov>
> wrote:
> > To list,
> >
> > I've been shredding a whole bunch of tickets and that seems to be working
> > fine. I can't see them in the WebUI or the DataBase. However, some of the
> > transaction records are NOT being deleted, like the ones setting a new
> value
> > for a ticket CF and in some cases a "Create" and some setting ticket
> values
> > as well.
>
> If shredder doesn't delete some transactions then you should report a bug
> with
> additional details about reproducing it.
>
> > What I want to know is if I go into the DataBase and just delete these
> > transaction records, will anything nefarious happen? I mean there are no
> > ticket records for them to relate for history purposes?
> >
> > Also, can I do the same for any Attachments for these transactions?
>
> Before you start deleting things manually check database with rt-validator
> tool.
> RT 3.8+ only, old shredder's validator is useless.
>
> > Thanks.
> >
> > Kenn
> > LBNL
>
> --
> Best regards, Ruslan.
>
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