[rt-users] As root I cannot remove a watcher from a queue -

Landon Stewart lstewart at superb.net
Mon Aug 15 02:27:37 EDT 2011


Thanks Ruslan for your reply.

I did attempt an upgrade to 4.0 but reverted to a prior database copy after
the upgrade failed.  The issues on the upgrade are moot at this point.

After checking for those entries should I ensure they are zero or NULL or
make sure they are not zero or NULL?

On 14 August 2011 14:20, Ruslan Zakirov <ruz at bestpractical.com> wrote:

> Hi,
>
> Last time I looked into such error it was a problem with revoking
> delegated rights. RT 4.0 drops support for personal groups and
> delegations. I recommend you to walk through ACL table and check all
> records where Delegated* columns are not zero or NULL.
>
> If you don't have delegated rights then it's something else.
>
> Other idea is inconsistent database. Use rt-validator in recent 3.8
> releases to check consistency.
>
> On Sat, Aug 13, 2011 at 1:20 AM, Landon Stewart <lstewart at superb.net>
> wrote:
> > To replicate this issue:
> > Configuration -> Queues -> <Queue Name> -> Watchers -> Check the box next
> to
> > the group (Systems) -> Save Changes
> >
> > Results
> >
> > Could not remove that principal as a Cc for this queue
> >
> > The log file at /opt/rt3/var/log/rt.log says:
> > [Fri Aug 12 21:13:21 2011] [warning]: User not loaded.
> > (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1490)
> > [Fri Aug 12 21:13:21 2011] [warning]: Unable to revoke delegated rights
> for
> > principal 2746 (/opt/rt3/bin/../lib/RT/GroupMember_Overlay.pm:342)
> > [Fri Aug 12 21:13:21 2011] [error]: Failed to delete 44 as a member of
> group
> > 28: Member not deleted (/opt/rt3/bin/../lib/RT/Queue_Overlay.pm:955)
> >
> > I've tried this every way I can think of.  I even specifically granted a
> > user with ModifyQueueWatchers for that queue and tried that.  It doesn't
> > work.
> >
> > I found a two discussions about this but neither of them were conclusive:
> > - http://lists.fsck.com/pipermail/rt-users/2011-March/069477.html
> > - http://www.gossamer-threads.com/lists/rt/users/100612
> >
> > The SuperUser (root) should not have a problem doing this.  The "User not
> > loaded" error in the logs confuses me as well.  I checked to make sure
> that
> > all the users within the group called 'Systems' actually exist and are
> > granted rights.  Not sure what user its talking about in that error
> > message.  The Systems user is a Watcher for both CC and AdminCC (I don't
> > know why someone set it to both, but I want to remove it from at least
> one
> > of those if not both).
> >
> > Thanks for reading and in advance for any help anyone can provide.
> >
> > --
> > Landon Stewart <LStewart at SUPERB.NET>
> > SuperbHosting.Net by Superb Internet Corp.
> > Toll Free (US/Canada): 888-354-6128 x 4199
> > Direct: 206-438-5879
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> >
> > --------
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> > *  Barcelona, Spain — November 28 & 29, 2011
> >
>
>
>
> --
> Best regards, Ruslan.
>



-- 
Landon Stewart <LStewart at SUPERB.NET>
SuperbHosting.Net by Superb Internet Corp.
Toll Free (US/Canada): 888-354-6128 x 4199
Direct: 206-438-5879
Web hosting and more "Ahead of the Rest": http://www.superbhosting.net
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