[rt-users] Deep recursion on subroutine "RT::Tickets::Next" on 4.0.1

[Chris McCafferty]

Ruslan,

Thank you for the reply. UseSQLForACLChecks set to 1 removes the error.

The team Dashboards all have the "X newest unowned tickets" search, and yes, there are some queues with new tickets this user cannot see. There may be many tickets the user cannot see because of permissions.

Is it ideal to leave UseSQLForACLChecks in place? If not, is there an alternative?

On Aug 15, 2011, at 1:08 PM, Ruslan Zakirov wrote:

> Hi,
> 
> Do you use UseSQLForACLChecks option? Can it be that a search for
> tickets on a page finds a lot of tickets user can not see?
> 
> On Mon, Aug 15, 2011 at 7:58 PM, Chris McCafferty <cjm at ias.edu> wrote:
>> I am seeing a repeated error on an RT 4.0.1 instance that was upgraded from 3.8.8. The error appears whenever the GUI is used as best I can tell. Here is the error, which is identical every time:
>> 
>> RT: Deep recursion on subroutine "RT::Tickets::Next" at /opt/rt4/sbin/../lib/RT/Tickets.pm line 2950. (/opt/rt4/sbin/../lib/RT/Tickets.pm:2950)
>> 
>> I searched the list archives for similar errors, and I came up with this:
>> 
>> http://www.gossamer-threads.com/lists/rt/users/103917
>> 
>> The problem seems different in this case.
>> 
>> The action in Tickets.pm that's throwing this error is: "return $self->Next;" on line 2950.
>> 
>> This is RT 4.0.1 on Centos 5 with Apache 2.2.3, and mod_perl.
>> 
>> Does anyone have any idea on this one?
>> --------
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>> 
> 
> 
> 
> -- 
> Best regards, Ruslan.
>