[rt-users] Looking for an example of how to send a different autoreply text based on the email address receiving the ticket

[Gilbert Rebeiro]

ok so I created  a new queue called fr

I will do a simple autoreply that is bound to this queue.
I used the condition

my $Ticket = $self->TicketObj;
my $Transaction = $self->TransactionObj;

if ( ($Transaction -> Type eq 'Create')
&& !($Ticket->QueueObj->Name eq 'fr' ) )
{ return (1); }
else
{return (undef); }

But it doesn't seem to be limited to only this queue called fr

What am I doing wrong?

Also I would like to have the ticket moved to the general queue after 
the auto-reply is there a simple way to do this?

Thanks,
Gilbert.


On 17/08/2011 1:38 PM, Gilbert Rebeiro wrote:
> Well it is more that if a client is flagged as french the 
> auto-responder would be one in french.
> If we were communicating with someone it would be a human making the 
> determination as to which language should be used, if there were 4 
> people etc.
>
> I would see enabling languages (fr, es, etc) then having default 
> templates for enabled languages.
> The language flag on the user would determine the template used to 
> auto-respond.
>
> Just my thoughts.
>
>
> On 17/08/2011 1:06 PM, Kevin Falcone wrote:
>> On Wed, Aug 17, 2011 at 12:44:30PM -0400, Gilbert Rebeiro wrote:
>>> I think multi-language support in templates would be useful these days.
>> How do you handle a template sending mail to 4 people at the same time
>> (all CCs or all Requestors) all of who speak a different language?
>>
>> There's some more fundamental changes that need to happen to mail
>> processing to make it easy.
>>
>> -kevin
>>
>>
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