[rt-users] Incoming messages all plain text

[Kevin Falcone]

On Wed, Aug 24, 2011 at 10:37:00PM +0000, DeVore, John wrote:
> This is appearing in the ticket history where the text from the
> original message is listed. Attached is a screenshot showing the
> history and the text that has been changed to plain text.

You need to check in the Attachments table off of Transactions, but
that certainly appears that you only got a text plain mail into RT.
You can click on Download and see what the content actually looks
like.

-kevin

> -----Original Message-----
> 
> You'll need to tell us more about where you're seeing text/plain.  In the web ui?  In outgoing email? In links on the ticket history?  A small screenshot may be the easiest way to explain.
> 
> -kevin


> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> *  Chicago, IL, USA ? September 26 & 27, 2011
> *  San Francisco, CA, USA ? October 18 & 19, 2011
> *  Washington DC, USA ? October 31 & November 1, 2011
> *  Melbourne VIC, Australia ? November 28 & 29, 2011
> *  Barcelona, Spain ? November 28 & 29, 2011

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