[rt-users] How to initiate a ticket in request tracker for an external supplier

[Thomas Sibley]

On 08/26/2011 10:24 AM, Gilbert Rebeiro wrote:
> I don't see a way to create a ticket and add a cc in one step.

The standard ticket create form has a Cc field right below Requestor.
Click the "New ticket in" button for a queue at the top of any page.

> I do have the quick create how would I modify this to add any fields
> like cc ?

Using callbacks, if they're available.

Thomas