[rt-users] Search Format - Take button

[Mike Johnson]

Much appreciated to both of you.

I didn't think to click on that edit and steal it from there.

The search I was wanting to add it to was indeed a search of Owner = Nobody,
so Take will always work...

But thinking along those lines... could probably add a steal button to
searches that show tickets with owners...

'<a
href="__WebPath__/Ticket/Display.html?Action=Steal&id=__id__">__loc(Steal)__</a>/TITLE:NBSP'


I haven't tested the above, just took what Christopher wrote and adjusted
it.

Thanks folks!
Mike.


On Mon, Aug 29, 2011 at 11:55 AM, Andrew Wagner <aawagner at wisc.edu> wrote:

> Mike,
>
> I think you have to do that through the advanced view.  If you look at the
> default unowned ticket search in advanced view.  To do this, click on Edit,
> then click on the link next to "Edit the Predefined Search Itself", then
> click on the advanced link.   The "Take" feature should be implemented at
> the bottom of the format window.   From there, you can see how they define
> the location of the Take link and how it is formatted.  It looks to use a
> special location defined specifically for the Take link:  "__loc(Take)__"
>
> Andrew Wagner
> Assistant Network Administratoraawagner at wisc.edu
> 265-5710
> Room 370B
> Wisconsin Center for Education Research (WCER)www.wcer.wisc.edu
>
>
> On 8/29/2011 10:40 AM, Mike Johnson wrote:
>
>   Hi everyone,
>
> So I'm trying to build a search that I'll put on a dashboard and on my RT
> At a Glance.
>
> I want to have the "Take" button in it just like the "10 newest unowned"
> widget that is delivered with RT.
>
> How do I do that in the query builder?
>
> I know I can make the ticket id a link to take it... but I want a seperate
> button as my users are used to that "Take" button...
>
> Is it possible?
>
> Thanks!
> Mike.
>
> --
> Mike Johnson
> Datatel Programmer/Analyst
> Northern Ontario School of Medicine
> 955 Oliver Road
> Thunder Bay, ON   P7B 5E1
> Phone: (807) 766-7331
> Email: mike.johnson at nosm.ca
>
>
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>
>
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> *  Chicago, IL, USA — September 26 & 27, 2011
> *  San Francisco, CA, USA — October 18 & 19, 2011
> *  Washington DC, USA — October 31 & November 1, 2011
> *  Melbourne VIC, Australia — November 28 & 29, 2011
> *  Barcelona, Spain — November 28 & 29, 2011
>



-- 
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON   P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson at nosm.ca
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