[rt-users] quick delete extension with rt 4.02

[Shawn O'Connor]

Thanks again for your help.  I think I got it!

--- On Tue, 8/30/11, Kevin Falcone <falcone at bestpractical.com> wrote:

> From: Kevin Falcone <falcone at bestpractical.com>
> Subject: Re: [rt-users] quick delete extension with rt 4.02
> To: rt-users at lists.bestpractical.com
> Date: Tuesday, August 30, 2011, 12:31 PM
> On Tue, Aug 30, 2011 at 09:26:13AM
> -0700, Shawn O'Connor wrote:
> > Thanks for your help on this.  You mentioned the
> following:
> >  "You can configure RT to have a Quick Delete
> action using
> >  Lifecycles, which will get you Quick Delete menu
> items, and you can
> >  configure the Format to work by coping one of
> the Take examples and
> >  tweaking the url parameters."
> > 
> > I did read up on Lifecycles in the RT_Config.pm
> document.  I'm not clear on how to implement this
> though.  
> 
> Just don't provide an update type.  Look at the
> Transitions
> documentation.
> 
> > At least in this situation.  You also mentioned
> "Take" examples.  Where are those? 
> 
> Review the mailing list thread from earlier today with Take
> in the
> subject.  
> 
> -kevin
> 
> > 
> > --- On Tue, 8/30/11, Kevin Falcone <falcone at bestpractical.com>
> wrote:
> > 
> > > From: Kevin Falcone <falcone at bestpractical.com>
> > > Subject: Re: [rt-users] quick delete extension
> with rt 4.02
> > > To: rt-users at lists.bestpractical.com
> > > Date: Tuesday, August 30, 2011, 7:11 AM
> > > On Mon, Aug 29, 2011 at 08:55:13PM
> > > -0700, Shawn O'Connor wrote:
> > > > I'm getting started with RT 4.02. From the
> Best
> > > Practical site (http://www.bestpractical.com/rt/extensions.html?J:V-region-
> > > > extension-list.id=39) it says that the
> "quick delete"
> > > extension is
> > > > built into RT since 4.0. Does that mean I
> don't need
> > > to invoke it from
> > > > RT_SiteConfig.pm? I tried adding it -- then
> it looks
> > > for the extension
> > > > and errors out. So I'm guessing not.
> However, after
> > > adding the default
> > > > search parameters that include the
> quickdelete line
> > > item ...
> > > 
> > > By "included in 4.0" we don't mean that the
> extension is
> > > literally
> > > packaged with it, and then enabled with a
> @Plugins line, we
> > > mean that
> > > the functionality exists in core and you don't
> need the
> > > extension.
> > > 
> > > You can configure RT to have a Quick Delete
> action using
> > > Lifecycles,
> > > which will get you Quick Delete menu items, and
> you can
> > > configure the
> > > Format to work by coping one of the Take examples
> and
> > > tweaking the
> > > url parameters.
> > > 
> > > If you want the QuickDelete format parameter to
> still work,
> > > you could
> > > install the version on github.  As documented in
> the
> > > README there,
> > > you'll get the Format parameter, but not the
> link.
> > > 
> > > https://github.com/bestpractical/rt-extension-quickdelete
> > > 
> > > -kevin
> > > 
> > > > .
> > > > .
> > > > Priority,
> > > > QuickDelete,
> > > > '__NEWLINE__', 
> > > > .
> > > > .
> > > > .
> > > > I get a blank column for the quickdelete
> column. 
> > > I tried adding the extension, but I get the same
> result and
> > > then a different error regarding the extension. 
> Any
> > > ideas?  Is this a bug? -- Thanks.
> > > 
> > > -----Inline Attachment Follows-----
> > > 
> > > --------
> > > RT Training Sessions (http://bestpractical.com/services/training.html)
> > > *  Chicago, IL, USA — September 26 & 27,
> 2011
> > > *  San Francisco, CA, USA — October 18 &
> 19,
> > > 2011
> > > *  Washington DC, USA — October 31 &
> November 1,
> > > 2011
> > > *  Melbourne VIC, Australia — November 28
> & 29,
> > > 2011
> > > *  Barcelona, Spain — November 28 & 29,
> > > 2011
> > --------
> > RT Training Sessions (http://bestpractical.com/services/training.html)
> > *  Chicago, IL, USA  September 26 & 27,
> 2011
> > *  San Francisco, CA, USA  October 18 &
> 19, 2011
> > *  Washington DC, USA  October 31 &
> November 1, 2011
> > *  Melbourne VIC, Australia  November 28
> & 29, 2011
> > *  Barcelona, Spain  November 28 & 29,
> 2011
> 
> -----Inline Attachment Follows-----
> 
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> *  Chicago, IL, USA — September 26 & 27, 2011
> *  San Francisco, CA, USA — October 18 & 19,
> 2011
> *  Washington DC, USA — October 31 & November 1,
> 2011
> *  Melbourne VIC, Australia — November 28 & 29,
> 2011
> *  Barcelona, Spain — November 28 & 29,
> 2011