[rt-users] A little question about Approval

[Kevin Falcone]

On Mon, Dec 12, 2011 at 06:10:05PM +0100, Daniel Garcia Mejia wrote:
>    Hi,
> 
>    I have a question about creating approvals in RT.  I don't understand how it works Approvals.
>    Is to define a template 'Queue: ___Approvals' in a queue where we want to implement the
>    Approval?
>    Conceptually, 'Approval' is a separate queue where we send tickets that must be approved prior
>    to solving them? What is the difference then with the concept of parent-child ticket? (because
>    I can not see the difference between Approval and parent-child ticket)

Daniel - RT has a built in ___Approvals queue that is used, you can't
turn other queues into Approvals queues.

You can find the Queue under Configuration -> Queues by clicking the
'show disabled queues' checkbox.  The ___Approvals Queue is normally
left disabled to hide it from various parts of the UI.

-kevin
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