[rt-users] why my rt4 loop create new ticket or reply ticket from the same email

[Kenneth Crocker]

Nectar,

Anytime RT gets an email with *no reference to an existing ticket number in
the subject field* it will create a new ticket.

Kenn
Crocker Consulting Servicves

On Sat, Dec 17, 2011 at 2:00 AM, nectar <nectar020 at gmail.com> wrote:

> Sir,
>
> Upgraded from 3.8 to rt4 at debian6 + postfix, but my new rt4 create
> new tickets from loop emails. For example, if people email "hello" to
> rt4, then rt4 will created ticket #2, and after some minute, rt4 will
> create ticket#5 or other new tickets with the same email content. More
> emails are being sent out from rt, and most of them are the same
> content.
>
> I tried to check RT configure, postfix configure  and apache configure
> files. Still can not find solution. Do you have advise?
>
> Thank you.
>
> --
> Jia
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Boston  March 5 & 6, 2012
>
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